Terms of Service

1. Quotes & bookings

All quotes are estimates based on the information you provide (move size, access, distance and inventory). The final price is calculated by the hour from arrival at the pickup address to completion at the drop-off address, plus a half-hour call-out fee each way (depot to pickup and drop-off back to depot). Quotes are valid for 14 days unless otherwise stated.

A booking is confirmed once you accept the quote and we issue a booking reference. No deposit is required for standard local moves.

1.1 Online booking window

Online bookings made through the website or client dashboard must be at least 2 full days (48 hours) ahead of the requested move date. Moves for today, tomorrow or the day after tomorrow are treated as short-notice bookings and must be arranged by phone on 1300 358 100 so we can confirm truck and crew availability.

1.2 Contact verification

To make or manage a booking online, clients must verify the email address and phone number on their profile. This helps us confirm booking details and reach you on moving day. We may also verify billing-profile contact details before issuing invoices.

2. Pricing & payment

• All advertised hourly rates include 2 professional movers and a fully equipped truck.
• All prices exclude GST unless a written quote specifically states otherwise.
• Extra movers are charged at $40 per person per hour.
• A half-hour call-out fee each way applies to every local move (depot to pickup and drop-off back to depot), charged at the truck's hourly rate.
• Long-distance and interstate moves may include additional travel time and fuel surcharges based on pickup and drop-off locations; these are disclosed on the quote.
• Stairs, long carries and heavy or specialty items (pianos, safes, pool tables, spas, multi-flight stairs) may attract an additional charge, disclosed on the quote.
• Rubbish removal disposal and tip fees are charged at cost in addition to the hourly labour rate.
• Weekend, public-holiday and after-hours moves may attract a modest loading fee.
• Payment is due on the day of the move unless a credit arrangement has been agreed in writing.
• We accept cash, bank transfer and major credit/debit cards.

3. Insurance & liability

Removal Squad carries $10 million public liability insurance. This covers damage caused by our negligence to persons or property during the move.

Public liability does not automatically cover loss or damage to your goods in transit. We strongly recommend taking out transit insurance for household, office and interstate moves. Transit insurance must be arranged before pickup and will be noted on your booking.

We are not liable for pre-existing damage, items not packed by us that are inadequately protected, or damage caused by faulty or deteriorated goods.

4. What we will not move

For safety and legal reasons we cannot transport hazardous materials, explosives, flammable liquids, firearms, ammunition, illegal goods, live animals, perishable food over long distances, or plants in some interstate jurisdictions. If you are unsure, ask when booking.

5. Cancellations & rescheduling

• Changes or cancellations made more than 48 hours before the booked move are free of charge, subject to availability.
• Change or cancellation requests within 48 hours of the move must be submitted through the dashboard and approved by our team, because short-notice changes may attract a fee.
• Cancellations with less than 24 hours' notice may attract a short-notice cancellation fee.
• Same-day cancellations or no-shows may be charged up to the minimum booking fee.
• Confirmed date, time, truck size or crew-size changes requested by the client within 48 hours may also attract a short-notice amendment fee.

6. Access & working conditions

You must provide safe access to the property, including clear driveways, stairways and lifts. Parking at both pickup and drop-off locations is your responsibility unless we have agreed to arrange permits at your cost.

If our crew is unable to complete a move due to unsafe access, unresolved parking issues or incorrect inventory information, additional charges may apply.

7. Storage terms

Warehousing and storage are quoted based on volume, duration and access requirements. Storage fees are payable in advance by the agreed billing period. We reserve the right to refuse release of goods until outstanding storage charges are paid. Goods stored remain at the owner's risk unless transit/storage insurance has been arranged.

8. Interstate moves

Interstate removals are quoted as either dedicated trips or backloading/shared loads. Pickup and delivery windows are estimates based on route scheduling. Transit insurance is strongly recommended for all interstate bookings.

9. Complaints

If something goes wrong, contact us as soon as possible at info@removalsquad.com.au or 1300 358 100. We aim to acknowledge complaints within 2 business days and resolve them fairly.

10. Governing law

These terms are governed by the laws of Victoria, Australia. Any dispute will be resolved in the courts or tribunals of Victoria.